Click here to install an older, unsupported version however, we HIGHLY recommend upgrading your Windows PC to the latest Windows operating system.Ĭhecking your printer list and reducing it can make an impact on connection time. Installing the latest Receiver version will NOT work with those operating systems. NOTE: Citrix does not support Windows XP or Windows Vista.Then try to launch your application again. If you do not have the latest Citrix version, Download and Install it. This version number should match the latest Citrix Receiver version found here.To do so, locate the Citrix icon at the bottom right of your Task Bar. After installing all Windows updates, or verifying your Windows system is up-to-date, please verify you are running on the latest version of the Citrix Receiver as well.To install Windows updates go to your Control Panel - System and Security - Windows Update OR click on All Programs – Windows Update.If you are still experiencing issues, please continue below***Įnsure that your Windows PC has the latest Updates installed ***Be sure that you have already completed all of the steps in the article here before continuing to the following suggestions. The simplest way to rule this out is to uninstall Workspace, then reinstall Workspace and make sure you do not enable the App Protection feature when reinstalling.Cloud application is not starting or takes longer than expected to launch when using a Windows PC. If the webcam still does not work, then App Protection may be enabled on the Citrix Workspace App on the user's PC or Mac. The Light Version of Citrix Workspace is not compatible. If the user is still having trouble after installing the client plugin and the appropriate version on the VDA, make sure the user is NOT inadvertently using the HTML (light version) of Citrix Workspace. A mismatch between plugin and client version may prevent the webcam from passing through. Make sure that the version of the Zoom Plugin for Citrix on the workstation matches the version of the Zoom Client installed on the Virtual Machine. When installing Citrix Workspace on the user's PC or workstation, do not enable App Protection as this will block the webcam. The Citrix Workspace App on the user's PC or workstation should be the latest Citrix Workspace App, do not use Citrix Receiver. To upgrade the virtual machine, see Upgrade a Citrix Server Configuration to the Latest CloudConnect Baseline. The VDA on the Virtual Machine must be upgraded to Citrix Apps & Desktops 1912. ![]() HTML does not support webcam redirection. Using the Light Version will render the Virtual Desktop session using HTML and bypass the Citrix Workspace App. When launching the Virtual Desktop from StoreFront, if prompted do NOT choose "Use Light Version," always use the Full Version. Launch the user's Virtual Desktop and test Zoom. If the user is using a Mac, the Mac OS Version must be at least 10.14.Ħ. On the user's Mac, PC, or Workstation, install the Zoom Plugin for Citrix. This will prevent the Webcam from passing through.ĥ. When installing Workspace App, do NOT enable App Protection. ![]() For a Windows PC, we recommend Citrix Workspace App Long Term Service Release. If the user is using Citrix Receiver, uninstall that software, and replace it with the Citrix Workspace App. The Citrix Workspace App must be installed on the user's Mac, PC, or workstation. On the user's Mac, PC, or Workstation, verify that the webcam is functional and that any necessary webcam drivers are installed. From the Virtual Machine, download and install the Zoom VDI Client package. Uninstall any Zoom software on the Virtual Machine.ģ. If the Virtual Delivery Agent is not at least version 19.12, see Upgrade a Citrix Server Configuration to the Latest CloudConnect Baseline.Ģ. It is also sometimes called the Virtual Desktop Agent. The Virtual Delivery Agent version is visible in the Control Panel. On the Virtual Machine, verify the Citrix Virtual Delivery Agent is at least version 19.12. ![]() Zoom has designed its own workstation plugin and Virtual Machine client software to handle webcam redirection.ġ. Zoom does not use the native webcam redirection capability in Citrix. When launching a Zoom meeting from a Citrix session (virtual machine), the user's webcam is not detected by Zoom. Solution home Knowledge Base Public Knowledge Base CCT-202010291 - Using Zoom Webcams with a Citrix Virtual Desktop
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